AI-Agents for Customer Service Representatives in Client Services in Message Triage working with Chatwork
Label urgent mail, summarize threads, send daily briefings. Every one is ready to run, and you can adjust it in plain language.
Send approved acknowledgments while the assigned teammate is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsDraft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
7 toolsDraft answers to customer texts using the recent exchange.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsDraft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
