AI-Agents for Customer Service Representatives in Client Services in Request Intake working with Chatwork

Send customers a ticket link and short summary after they ask for help.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Record why a customer's complaint needs prompt attention on the ticket.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Draft answers to customer messages with facts to confirm.

Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.

Works with7 tools

Draft answers to customer texts using the recent exchange.

Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.

Works with15 tools

Draft a customer reply or focused question from the full thread.

Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.

Works with