AI-Agents for Customer Service Representatives in Customer Messaging

Reply to appointment questions using the customer's recorded details.

Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.

Works with12 tools

Prepare a calm reply in the complaint thread for review.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft calm complaint replies for representatives to review and send.

Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.

Works with4 tools

Draft customer email replies for review before sending.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Save discount reply drafts in the customer's email conversation.

You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.

Works with

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer common chat questions and hand off unusual requests.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer product-choice chats with linked suggestions or a staff handoff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Reply to shoppers' order questions in chat using store records.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Answer clear FAQ tickets and leave other questions open for follow-up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Reply to visitor problems with a supported next step and source link.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Prepare cases with verified context for customer replies.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools