Agents help Customer Service Managers keep feedback and complaints moving.
Flag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Flag unsupported customer questions for a personal answer.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Queue only unanswered page questions for team review.
Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.
Check complaint history and assign urgent follow-up to the owner.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Find new negative reviews that need a closer look.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.