Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.