AI-Agents for Chat Support in Software
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Draft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsDraft calm replies to customers frustrated by product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsDraft grounded replies to angry users about product issues.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsDraft replies to users' product questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsDraft discount replies to existing software customers for review.
You get a reply ready to review in the customer's conversation, with a flag when the price needs a decision.
Draft answers to subscription discount requests within approved limits.
Get an email reply draft when a customer asks for a discount. Review the offer or decline against your rules before you send it.
Answer common product questions with approved replies as tickets arrive.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsAnswer feature problems in chat with current help articles.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Draft product support replies from ticket history and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Answer product and support-policy questions with published page links.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsDraft replies when a customer's product issue remains unresolved.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsAnswer product help questions in chat from approved articles.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 tools
