Flag spam posts, review cases, remove approved posts. Every one is ready to run, and you can adjust it in plain language.
Answer fitting product questions in user communities and log skipped ones.
Keep useful community questions from getting buried, with thoughtful replies and a shared record of what you skipped.
Check suspicious user community posts and send moderators a finding.
Your moderators get a reasoned second look at possible spam, right in the review thread where they asked for help.
Rank suspicious posts in customer groups for community moderators.
Your moderators get a ranked list of suspected spam across group posts, with matching excerpts and links they can check.
Group flagged user posts with prior reports for moderator review.
Your moderator gets a case when people flag different posts by the same member. The discussions and earlier reports stay close at hand.
Review reported user posts and send moderators evidence of likely spam.
Your moderator gets a clear spam or false alarm assessment, with evidence from the conversation and a direct link to the post.
Surface suspected spam in user community channels for review.
Keep your moderator review channel focused on suspicious chat messages, with links back to the originals and fewer repeat alerts.
Surface suspicious links in product community channels for review.
Your moderators get links to suspected spam, with enough context to review posts without hunting through community channels.
Screen customer community posts before they appear and flag suspected spam.
Keep ordinary community posts moving while moderators get clear reasons and a link for anything that looks like spam.
Bring suspicious posts in user communities together for moderator review.
Your moderators see a member's suspected spam posts together, choose whether to remove them, and see the result in staff chat.
Send product guides from campaign posts and route help requests to the owner.
Resource requests get a public answer and a private link, while people needing help reach your assigned inbox.