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Answer Resource Comments

Reply to campaign comments and send promised resources privately

Use this Agent instantly or customize it - no programming needed

Answer a campaign resource comment
Reads
  • Resource request comment
    Resource request comment

    Your matching comment identifies the post, keyword, and person asking for the resource.

  • Approved resource offer
    Approved resource offer

    You choose each offer's keyword, public reply, private message, and resource link.

Campaign comment manager
Campaign comment manager

Chatwork watches chosen posts, replies publicly and privately, and assigns help requests.
Does the post and keyword lack one approved offer?YesNo
Leave the comment for the owner to review.
Reply under the comment with the approved next step.
Writes
  • Public comment reply
    Public comment reply

    Your approved answer appears directly under the requester's comment.

Send the private resource message and tag the contact.
Writes
  • Private resource message
    Private resource message

    Your requester receives the promised link privately, with a choice to ask for help.

  • Campaign tag
    Campaign tag

    Your campaign tag keeps the resource offer tied to the contact for follow-up.

Route a personal help request to the owner
Reads
  • Personal help response
    Personal help response

    Your requester's help choice identifies the contact and campaign needing a personal answer.

  • Campaign conversation
    Campaign conversation

    Your campaign conversation shows the resource message and the requester's help response.

  • Campaign owner
    Campaign owner

    Your campaign owner needs inbox access to receive assigned requests.

Campaign comment manager
Campaign comment manager

Chatwork watches chosen posts, replies publicly and privately, and assigns help requests.
Read the resource message and help response.
Does the campaign owner lack inbox access?YesNo
Leave the help conversation open for an administrator.
Writes
  • Open conversation for an administrator
    Open conversation for an administrator

    Your help conversation stays open for an administrator to assign when the owner lacks inbox access.

Open and assign the conversation; notify the owner.
Writes
  • Assigned help conversation
    Assigned help conversation

    Your owner's assigned inbox shows the open conversation for a personal answer.

  • Owner notification
    Owner notification

    Your campaign owner receives a notification about the assigned conversation.

This Agent checks first comments on your selected posts for your resource keywords. It replies under a match and sends your resource link privately. If someone asks for help, your assigned inbox shows their conversation.

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Chatwork
Used as:
Show all Agents working with Chatwork

Made for your industry

Answer Resource Comments is made for businesses in these industries.

Made for your role

Answer Resource Comments is made for people in these roles.

Made for your department

Answer Resource Comments is made for people in these departments.

How Answer Resource Comments works

5 steps, in order, on every run.

  1. Watch selected campaign postsWatch the campaign posts you select for a person's first comment matching your resource keyword.
  2. Match the promised resourceMatch the post and keyword to your approved reply and resource link. Leave unclear matches for you to review.
  3. Reply under the commentPost your approved answer under the comment. Show other readers the next step too.
  4. Send the resource privatelySend your resource link in a private reply with a personal help option. Tag the contact for campaign follow-up.
  5. Route personal help requestsOpen the conversation when someone chooses personal help. Assign it to the owner and notify them.

How to Get Started

Connect your tools

Connect Chatwork, the tool this Agent works with.

1 tool
Set your rules
  • Connect the owned campaign account and select each supported campaign post to watch.
  • For each selected post, provide the request keywords, the promised resource link, an approved public reply, and the text of the required private reply.
  • Add a 'Need personal help' quick reply to the private message, and give the campaign owner access to an assigned inbox view.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Answer Resource Comments:

Can I use Manychat for Facebook comments and Instagram posts?

You can select supported Facebook business page posts or Instagram campaign posts. You choose the keyword and resource response for each.

How do personal help requests reach the owner?

Give the campaign owner inbox access during setup. Their assigned inbox shows conversations when people choose personal help.

What happens when a comment could match more than one offer?

You review that comment. The Agent holds the resource link when the post and keyword do not identify one offer.

Will someone get the resource again if they comment twice?

A later comment from the same person on the same post may not start another run. You review repeat requests manually.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.