Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Flag guest complaints that need the service lead's attention.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
Write tailored guest replies using confirmed visit details.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
Answer guest questions with page links and flag unclear policies.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Draft replies to guest texts using approved wording.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.