Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.
Flag guest complaints needing prompt attention and email the follow-up list.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Check unfamiliar guest claims and draft discreet public replies.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Track new and edited guest reviews for watched properties.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Pair diner feedback with a personal reply for approval.
You get personal restaurant review replies to consider each morning, with visit context when it fits and questions for you to settle.
Write review replies that address each guest's praise or concern.
Your guest reviews get thoughtful reply drafts that reflect the stay, ready for you to review before anything goes public.