AI-Agents for Customer Service Representatives in Client Services
Agents help Customer Service Representatives make time for questions needing care.
Get customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
5 toolsPrepare a calm reply in the complaint thread for review.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsPrepare cases with verified context for customer replies.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft answers to customer texts using the recent exchange.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsPrepare point-by-point replies to customer complaint letters.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
