AI-Agents for Customer Service Representatives in Client Services in Chat Support
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Send customers a ticket link and short summary after they ask for help.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsDraft answers to customer messages with facts to confirm.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
7 toolsGet customer issues into support tickets with their files attached.
Your intake queue shows the ticket number and link. Support gets the issue and files at the urgency your rules call for.
5 toolsPrepare a calm reply in the complaint thread for review.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsDraft answers to customer texts using the recent exchange.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
15 toolsPrepare point-by-point replies to customer complaint letters.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Draft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
