AI-Agents for Customer Service Representatives in Client Services in Escalations

Email a proposed answer beside the customer's message for review.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Pass unresolved replies along with the original message and files.

The next support person gets the full email history and attachments, while your first responder knows who took over.

Works with5 tools

Send approved chat replies and surface questions needing a personal answer.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools

Record why a customer's complaint needs prompt attention on the ticket.

Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.

Works with13 tools

Send approved acknowledgments while the assigned teammate is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Prepare a calm reply in the complaint thread for review.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Prepare cases with verified context for customer replies.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Prepare point-by-point replies to customer complaint letters.

Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.

Works with