AI-Agents for Customer Service Representatives in Chat Support working with Front
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Draft an answer to the latest ticket question for review and sending.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Draft a reply that addresses what the earlier response missed.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsReply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsDraft careful replies to complaints about poor service.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
Draft a customer reply or focused question from the full thread.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.
