Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Send birthday greetings to client contacts in the chosen tone.
Your contacts receive birthday greetings in the tone you choose, and your contact sheet shows which emails went out and which need review.
Track labeled client follow-ups as shared tasks, once per thread.
Your marked Gmail conversations become shared Notion tasks, and finished work leaves your labeled inbox.
Summarize client conversations with decisions and requested follow-ups.
Get the decisions and next steps from a long email thread in your private work chat, without rereading the whole conversation.
Label client replies worth keeping and explain cleanup choices.
Your inbox stays clearer each week as clearly unwanted mail goes to trash and you get an explanation for every decision in your private chat.
Reply to client emails and route urgent account requests to the backup.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Label client questions needing a reply and account updates by purpose.
Spot emails that need a reply or other attention, while your remaining inbox messages get labels that explain their purpose.
Mark urgent account emails and sort client updates by topic.
Your inbox shows email topics and importance, making client, supplier, and team requests easier to follow up.
Sort client emails and flag requests needing quick attention.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
Archive recent unstarred mail so starred client replies stay visible.
Keep starred emails in view while recent unstarred messages leave your inbox each day. Choose when the cleanup runs.
Put open client requests first, with reasons to reply soon.
Start your day with a short inbox summary that puts unanswered requests and deadlines first, with routine updates grouped below.
Acknowledge client messages when their usual account contact is away.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
Draft client replies that reflect the full account conversation.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.