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Send due personal lead follow-ups in the original email thread.
Your follow-ups to sales leads go into the original email thread, and replies reach your chat so you can take over.
Answer open prospect replies and assign a rep the next step.
Get a relevant reply when the next step is open, plus a task that tells your rep what the prospect said and what comes next.
Assign revision tasks for rejected client proposals with reviewer feedback.
Your proposal owners get a revision task in their task list. They can open the proposal and see the reviewer's reason when provided.
Follow up on quiet leads and bring their replies back to the right rep.
Keep early sales conversations moving with relevant follow-ups, and see a task when a prospect replies.