Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.