Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
Answer booking chats with a confirmation or another-time request.
You can handle booking requests in chat without checking the sheet by hand. Requesters get a confirmation or a clear next step.
Answer routine phone questions and pass callback details to the front desk.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Give coworkers the right staff booking link to pass to callers.
Your colleagues get a direct booking link they can forward, with the meeting type clear before an invitee books.
Answer WhatsApp questions about hours and services for the front desk.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Put incoming voice messages in chat for the person covering the desk.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.