Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
Answer routine phone questions and pass callback details to the front desk.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Put incoming voice messages in chat for the person covering the desk.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.