Google Chat is a communication software developed by Google built for teams that provides direct messages and team chat rooms, along with a group messaging function that allows Google Drive content sharing.
Answer routine phone questions and pass callback details to the front desk.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer WhatsApp questions about hours and services for the front desk.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.