Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Answer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Answer common chats with article links and hand off exceptions.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
Answer common chat questions with sources before they reach the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
Answer common overnight chats with links to approved articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
Reply to common questions so representatives can handle harder cases.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.