Agents help home service businesses stay responsive to homeowners from booking through follow-up.
Schedule homeowner follow-up texts and flag any message held.
Your follow-up texts are scheduled for the time you choose, and the contact shows what went out or why a text was held.
Confirm service visit times by text and flag change requests.
Your customers get an automatic text message reply with their confirmed appointment time or next step, while unclear requests reach your coordinator.
Call homeowners back about service estimates they are considering.
See what happened with requested sales follow-up calls: the prospect's answer or a reason the call did not happen, plus a task for your next step.
Capture new and revised customer reviews for service locations.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Check contact details on service inquiries before assigning follow-up.
Your sales team gets ad leads with clear owners and follow-up tasks, while leads with missing details go to your chosen review owner.
Prioritize consented homeowners asking about service.
Your callers get a current consumer lead list with reasons to call. You choose the audience and what matters most.
Draft private answers to homeowners asking about services.
Your page manager gets private reply drafts to review, plus a clear status when your team already answered the question.
Draft first answers to homeowners' service questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Confirm recorded service visit times in customer chats.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Draft replies to homeowners' service questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
Draft supplier orders for parts missing from upcoming home visits.
Get draft purchase orders for missing materials on upcoming ServiceM8 jobs, with job notes that flag gaps before crews start work.
Track new and changed homeowner reviews for service branches.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.