kintone is a fully integrated social collaboration and customizable business application cloud platform that allows internal and external teams to solve business process inefficiencies through database and work flow-driven custom apps, communication and collaboration. kintone can be used for custom CRM, Project Mangement, SCM and much more.
Track homeowner emails and flag urgent service complaints.
Your support queue stays current as emails arrive. Your lead hears about critical issues or upset customers, while routine requests get a reply using text you approve.
Keep homeowners updated when a technician's arrival window changes.
Your dispatch team can keep arrival texts aligned with current visit windows and see which messages reached customers.
Draft homeowner thank-yous using verified recent service details.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
List failed appointment texts for customer follow-up.
Get a morning list of texts that failed or expired, with the phone numbers and reported reasons your team needs for follow-up.
Draft replies to homeowner reviews and flag service problems for follow-up.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
Check unfamiliar service reviews against job records and draft replies.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.
Turn approved homeowner praise into captions for review.
Get a testimonial social media post caption that fits its graphic and honors the customer's sharing permission, ready for your review.
Send prepared homeowner leads to reps serving their area.
Your sales lead tracking shows who owns queued leads and whether follow-up can start or sales operations needs to review a gap.
Route prepared service inquiries by area and flag missing details.
Your sales lead tracker shows which leads are ready for follow-up and which need a routing decision, with links in a dated task.
Call homeowners back about service estimates they are considering.
See what happened with requested sales follow-up calls: the prospect's answer or a reason the call did not happen, plus a task for your next step.
Capture new and revised customer reviews for service locations.
See new and edited customer reviews in one table, with ratings and links back to the source page.
Check contact details on service inquiries before assigning follow-up.
Your sales team gets ad leads with clear owners and follow-up tasks, while leads with missing details go to your chosen review owner.