AI-Agents for Escalations in Software working with Chatwork

Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.

Draft answers to customer questions using chat and account notes.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Send major service incident reports to reviewers with deadlines.

See who received your critical or major incident review request and who needs follow-up.

Draft calm replies to customers frustrated by product issues.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Draft replies to users' product questions for review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Answer product and support-policy questions with published page links.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Answer product help questions in chat from approved articles.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Answer product questions from help articles and transfer tougher chats.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

Answer visitor questions about product features with current sources.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

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