AI-Agents for Customer Support in IT Services working with Chatwork

Log client problem reports and alert the team to urgent issues.

Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.

Works with42 tools

Hand a client's unresolved support chat to a teammate for a decision.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Acknowledge client IT requests with a ticket link or flag missing tickets.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Remove approved messages from support channels and log each result.

Bulk Slack cleanup starts with a private preview, so you can confirm the messages before deletion and see which ones were removed.

Works with6 tools

Alert the covering teammate to urgent client support requests.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Send approved replies to support questions sent to client-facing staff.

Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.

Works with5 tools

Confirm client help desk requests after hours and list open cases for the shift.

Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.

Works with21 tools

Bring client support chats into private channels for team replies.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Draft calm replies to clients upset about unresolved IT issues.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft replies to clients' IT support questions for review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Answer client support questions from articles or open tickets.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools