AI-Agents for Exception Handling in IT Services working with Chatwork
Chase unsigned agreements, compare invoices, flag purchase changes. Every one is ready to run, and you can adjust it in plain language.
Add labeled support emails to a shared task list and clear completed ones.
Your marked Gmail conversations become shared Notion tasks, and finished work leaves your labeled inbox.
12 toolsCreate a folder for each approved client project and message its location.
Your team can find new project work in a shared folder named by your rules, with its link on the project row and in the requester's chat.
15 toolsAcknowledge client IT requests with a ticket link or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsRemove reassigned staff from client support channels.
Your roster shows which channel removals worked and which memberships still need attention after a departure or role change.
9 toolsRetry permitted channel removals and flag access that remains.
Know whether someone still has channel access after a scheduled removal fails, and get the next step when your team must finish it.
9 toolsAdd new hires to approved service team channels and report blocked access.
Give new colleagues the channel access their onboarding checklist calls for, with a clear list of what worked and what needs your attention.
8 toolsHold implementation scope approval after a revision appears in chat.
Your reviewer can see the revised scope before signing off, while the pending approval waits with a link to the announcement.
8 toolsCreate missing client project folders and flag unclear owners.
Your team gets new project folders and required sections, plus a chat update on names or owners that need a decision.
17 toolsGive client contacts access to one support channel without team access.
People can join the Microsoft Teams shared channel they need without joining the whole team. You get a clear answer when access needs approval.
7 toolsClear private client support channel blocks with owner approval.
When you can't add someone to a Teams private channel, get access fixed when owners approve, or learn exactly what stands in the way.
7 toolsRemove listed delivery staff from a closed client project's channel.
You get a clear account of who was removed from your private Slack channel and whose access still needs review after a project closes.
9 tools
