AI-Agents for Customer Service Representatives in Escalations working with Chatwork

Draft an answer in the customer chat for review before sending.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Prepare a calm reply in the complaint thread for review.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft customer email replies for review before sending.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Draft refund replies that explain the verified next step.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools

Answer common chat questions and hand off unusual requests.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Answer product-choice chats with linked suggestions or a staff handoff.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Reply to shoppers' order questions in chat using store records.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Answer common visitor questions with page links and flag gaps for review.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer common chats with article links and hand off exceptions.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer familiar chat questions and hand over the harder ones with context.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

Works with

Answer common chat questions with sources before they reach the team.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

Works with10 tools