AI-Agents for Customer Service Managers in Software working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Prepare customer reply drafts that reps can review and send.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsRoute questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsRoute unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
Answer website chat questions and pass unsupported ones to the team.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 tools
