AI-Agents for Customer Service Managers in Consumer Electronics working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Prepare complaint replies that follow the team's escalation guide.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsGive the team unresolved shopper chats with a short summary.
Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.
17 toolsEscalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.
7 toolsRoute unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
