One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Surface unanswered tickets that need a policy decision.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Route unresolved customer emails to the right person with the case history.
The next support person gets the full email history and attachments, while your first responder knows who took over.