One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Match unresolved email cases to the right support person.
The next support person gets the full email history and attachments, while your first responder knows who took over.