Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Route tickets needing judgment into the lead's decision view.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
Match unresolved email cases to the right support person.
The next support person gets the full email history and attachments, while your first responder knows who took over.