Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Draft careful replies to angry customers with product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
Answer documented product questions and escalate gaps with chat context.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.