Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Add prior issue context to assigned product support cases.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
Draft a documented answer to the customer's product issue for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.