AI-Agents for Customer Service Managers in Handoffs

Prepare complaint replies that follow the team's escalation guide.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Flag hostile complaints that meet the team's escalation rules.

Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.

Works with4 tools

Prepare customer reply drafts that reps can review and send.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Escalate uncertain product advice to staff while keeping shoppers informed.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Prepare complaint responses within the restaurant's recovery guide.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Works with5 tools

Acknowledge unmatched tickets so support staff can follow up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Give website visitors current, sourced troubleshooting replies in chat.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Keep the case queue assigned and flag uncertain matches.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Flag uncertain cancellation decisions in drafts for team review.

Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.

Works with

Place grounded reply drafts in tickets for the team to review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Prepare ticket replies for assigned representatives to review.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Works with

Route questions without a supported answer to the service team.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools