AI-Agents for Customer Service Managers in Customer Support working with Microsoft Office 365
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Send managers review replies that address each customer's comments.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
24 toolsKeep escalated cases with the right specialist and a clear handoff.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsKeep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsFlag page questions needing a personal response in work chat.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
18 toolsPass unclear appointment chats to a teammate with context.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
12 tools
