AI-Agents for Customer Service Managers in Chat Support working with monday.com

Give the team unresolved shopper chats with a short summary.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Escalate uncertain product advice to staff while keeping shoppers informed.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Handle common order questions in chat before they reach staff.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Prepare complaint responses within the restaurant's recovery guide.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Works with5 tools

Acknowledge unmatched tickets so support staff can follow up.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Give website visitors current, sourced troubleshooting replies in chat.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Flag uncertain cancellation decisions in drafts for team review.

Your rep gets a cancellation reply draft based on the latest emailed order update and your terms, with anything uncertain flagged before sending.

Works with

Prepare ticket replies for assigned representatives to review.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Works with