Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.
Answer common customer DMs and flag questions needing the owner's reply.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Keep customer texts answered and send confirmed orders to staff.
Your pizza chatbot answers menu questions, takes confirmed orders, and shares the latest status from your order list.
Send first reply drafts to the owner's private review chat.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Keep customer WhatsApp questions moving and hand off unclear chats.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Answer website inquiries from published pages while keeping gaps visible.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.