Agents help Account Managers stay close to clients as their needs change.
Prepare client proposals from discovery notes and approved costs.
Your business proposal starts with your call recap and lands in your proposal workspace as a draft with the pricing you approved.
Draft client cancellation replies using plan and renewal details.
You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.
Archive recent unstarred mail so starred client replies stay visible.
Keep starred emails in view while recent unstarred messages leave your inbox each day. Choose when the cleanup runs.
Turn teammates' email requests into client drafts for review.
Your client email drafts are ready to review, with the tone and details your teammates requested. You decide what to edit and send.
Check client meeting details against the calendar and draft replies.
Get a reply draft for meeting and appointment confirmations, with calendar differences or scheduling conflicts called out before you send.
Put open client requests first, with reasons to reply soon.
Start your day with a short inbox summary that puts unanswered requests and deadlines first, with routine updates grouped below.
Flag client meeting overlaps when calls move.
Get a short email when your schedule changes, with any new meeting clashes and a follow-up to check.
Turn flagged client emails into next-day tasks with the next step.
See your next steps in the flagged-email task list, with action notes and due dates for tomorrow.
Report packet delivery failures for client contacts who need follow-up.
Your finished packet goes to the people you name, with a delivery ledger showing failed addresses and messages still pending.
Welcome new accounts with their kickoff details and shared folder.
Your new clients get an automated welcome email with kickoff details and next steps. You hear when it arrives or what needs fixing.
Choose the right account meeting link to send a client.
Your colleagues get a clear answer about which booking link to share, based on your meeting guide and current meeting pages.
Find client meeting times when every needed teammate can join.
Get meeting times your whole host team can offer, with booking links ready to share in the same chat thread.