Agents help restaurants stay responsive to diners and keep service moving.
Log new and edited diner reviews for each watched restaurant.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.
Draft replies to diner complaints and flag urgent service issues.
Your bad reviews get a thoughtful reply draft to check before anything goes public, with an urgent follow-up ticket when the complaint needs one.
Reply to diner complaints on social posts and flag issues for follow-up.
Your clear, unanswered critical comments get a relevant reply, while your community lead sees which issues need personal attention.
Collect fresh diner reviews and label negative feedback.
Your team gets a weekly log of new public reviews, with sentiment labels that make unhappy customers easier to spot.
Flag changes in food supplier prices for purchasing review.
See supplier price changes beside the last confirmed purchase price, with product price alerts for buyers when changes reach your review limit.
Answer menu and hours questions from the restaurant's published pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Reply to diner comments on public posts and flag sensitive questions.
See relevant comments answered on your team's posts, with a private daily digest for your marketing lead.
Draft answers to diners' menu questions for staff review.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Post approved dish photos and confirm the business post is live.
Your finished photos go from messages to your Instagram business feed. You get the live post link back in the same conversation.
Prepare replies to diners who report poor service.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
Write holiday promotion captions within approved offer terms.
Your approved holiday images get captions that fit the campaign, with drafts emailed to the owner for review before posting.
File signed restaurant staff agreements with their signing proof.
Your signed staff agreements stay with their signing proof in the right employee folder. Your people team gets both file locations by email.