AI-Agents for Customer Service Managers in Customer Support working with Chatwork

Keep each customer's chat in a private channel for team replies.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Flag remedy decisions in complaint replies for team review.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Keep chat account answers tied to current policy and route exceptions.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Prepare customer reply drafts for representatives to review.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Prepare complaint replies that follow the team's escalation guide.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Prepare customer reply drafts that reps can review and send.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Give the team unresolved shopper chats with a short summary.

Shoppers get clear answers in your store chat, and your team gets the context behind questions that need a person.

Works with17 tools

Escalate uncertain product advice to staff while keeping shoppers informed.

Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.

Works with7 tools

Handle common order questions in chat before they reach staff.

Your shoppers get order answers in website chat, using the details your store already has on record.

Works with11 tools

Prepare complaint responses within the restaurant's recovery guide.

Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.

Works with5 tools

Route questions without a supported answer to the service team.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer repeat chats and open tickets for questions needing staff.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools