Answer questions, book visits, flag urgent requests. Every one is ready to run, and you can adjust it in plain language.
Handle common order questions in chat before they reach staff.
Your shoppers get order answers in website chat, using the details your store already has on record.
Keep the case queue assigned and flag uncertain matches.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
Place grounded reply drafts in tickets for the team to review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.