AI-Agents for Escalations working with Help Scout
Bring delayed approvals to owners, flag policy exceptions. Every one is ready to run, and you can adjust it in plain language.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsYour customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.
4 toolsYour visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsQuestions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 toolsYour support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.
Your support lead gets an unsent customer complaint reply letter beside the case history. Every point has an answer or a question to resolve.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
