Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
Get tailored reply drafts for business direct messages that your guide covers, ready for a teammate to review before sending.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.