Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Send customer reply drafts to the account owner's chat.
Get a reply draft in your private chat when a customer texts your work number, with a link to the conversation for context.
Draft client replies that reflect prior account discussions.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.