Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to media email and flag pressing requests for the covering teammate.
Your senders hear back while you're away, and your backup sees requests that need attention before you return.
Reply to approved public questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer common DMs and flag questions without approved wording.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.
Send approved page replies and flag questions needing a person.
Your routine page messages get an auto reply from answers you choose. Questions needing a person reach the page manager in private work chat.
Keep inbox answers aligned with approved public guidance.
Get a quick reply draft for routine business DMs, with questions outside your guidance sent to your team for a personal answer.
Draft message replies with claims checked against the guide.
Get a reply draft in the same chat thread, with unclear facts called out so you can review the wording before you answer the sender.
Send approved replies to public inquiries sent to the wrong employee.
Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.
Draft tactful replies to sensitive external inquiries.
Get a reply draft in the original email conversation when you're unsure what to say, with the earlier exchange taken into account.