Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Reply to approved public questions and flag sensitive mentions.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer common DMs and flag questions without approved wording.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.