Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Answer common brand questions and log public replies for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Answer common social inbox questions with approved replies and flag gaps.
Get quick replies to routine business DMs, while questions your answer guide can't cover reach the account owner in team chat.