AI-Agents for Client Services in Customer Support working with Microsoft Office 365

Send proposed client replies to the person who owns the conversation.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Send approved replies from absent contacts and route urgent client requests.

Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.

Works with10 tools

Reply to client email and hand off requests needing attention during leave.

Your senders hear back while you're away, and your backup sees requests that need attention before you return.

Works with12 tools

Draft client answers using approved engagement details and email history.

Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.

Works with9 tools

Draft client cancellation replies with account terms for review.

You get a cancellation reply to review in the customer thread, plus an email with account facts and any policy question.

Works with6 tools

Answer common client questions and flag unusual requests for the owner.

Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.

Works with8 tools