AI-Agents for Operations in Customer Support working with Microsoft Office 365
Answer routine questions, flag complaints, escalate cases. Every one is ready to run, and you can adjust it in plain language.
Keep reported problems in a shared list and flag urgent ones to the team.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
42 toolsClose conversion requests with working PDF links or clear issues.
Your team gets checked PDF links in the spreadsheet, with clear issues on rows that need a fix.
10 toolsDraft answers to team requests using approved operating guidance.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
9 toolsRoute review drafts to managers assigned to each location.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
24 toolsFinish PDF requests with one merged file and a link on the form.
Your reports or invoices become a single PDF in your shared folder, with a link on the request you submitted.
6 tools
